83 How setting better boundaries leads to happier clients with Melissa Morris
About this episode
If you’re a service provider, you’ve almost certainly been there. You’ve worked with the needy client who likes to micro-manage. You’ve experienced scope creep at the end of a project. You’ve been expected to meet last-minute deadlines. And all these situations have left you wondering if there are actually dreamy clients out there at all. Or maybe it even has you questioning if you’re cut out for this work. We hear you and we are here for it. In today’s episode, we’re doing a deep dive on the mindset you need to reduce client emails, last-minute deadlines, and scope creep—all while maintaining that client relationship and positioning you as a trusted service provider that they want to keep hiring and referring again and again. Sound too good to be true? Then you NEED to tune in for this one because it’s going to totally shift your mindset around what it takes to keep clients happy.
Show notes
In this episode, we chat about:
How to shift your mindset around being at your client’s beck and call every moment of the day
One of the best and easiest ways to build trust with your clients without a lot of extra work on your end
How to create and hold boundaries that make for happier clients (PLUS, 2 boundaries you need to set today!)
The one email you’re going to want to add to your workflow today to save you a TON of extra time long-term
Our best secrets for freeing up that valuable mental space so you start feeling like the CEO of your biz and not an employee
How to make clients happy without making yourself miserable in the process
About Melissa Morris
Melissa Morris is a Business Operations Consultant who specializes in client processes, which includes client onboarding, management and offboarding. She uses her 10 years client management experience to help service based business owners streamline and automate these processes as well as teach them how to set client expectations and create and hold boundaries. Melissa’s been seen in INC Magazine and Keap Business Success Blog and heard on podcasts such as My Biz Bestie and Productivity Straight Talk. She frees business owners from overwhelm so they can actually work ON their business and not just IN their business.
